Please make sure you read the rules before opening a topic it explicitly states how you can prioritize your issue with staff members. I’m sorry you made a mistake with your purchase but you’re going to have to wait for someone to find and review your transaction in order to get the issue resolved. Please do not harass staff members directly through their private contact information via e-mail or other platforms in order to get your request prioritized. We’re happy to prioritize requests for people who follow the rules if it’s a pressing issue.
If you want a support request to be attached to your account you should use the same exact e-mail to contact us. If you create a post here with your account saying you emailed us, but use a different e-mail address for the request, then there’s no way we can look it up. This is why we specifically ask you to provide a ticket ID in your original post.
Also keep in mind that itch.io hosts over a million projects. Saying “GPH 112 bundle” does not help us find the actual product you’re having an issue for, we have no idea what you’re talking about. Please make sure you include the link to the product if you need help with a particular product.
Lastly, please do not report a transaction that you clearly authorized as fraud to your bank, that in itself may be considered fraud. No one here is trying to scam you. We have a clear process for fixing purchase issues. If you report a transaction as fraud then your payment information & account will automatically be banned from our platform.
Thanks for understanding