the eye bone positions in the armature line up with the error i think
Hmmm yes very strange. I just did a test on my end with a fresh project and wasnt able to replicate the issue. If you're sure the Eye Look setting match the values in the image I posted above, the next thing I could suguest is checking to make sure that the eye bone armatures rotation match the values below.
Yeah I sent the files to my friend and they weren't having any issues with the eyes either. All I can suguest is remaking the project from scratch and trying again with a new upload. That, or manually repositioning the eyes so that the rotation states look good. But other than that I honeslty have no idea, sorry I wish I could offer more help.