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Oathbreaker: Season 2

A medieval fantasy visual novel / story game 路 By LarkyLabs

Problem with the membership Coolpaca in Patreon.

A topic by lolabibilove created Aug 01, 2020 Views: 446 Replies: 3
Viewing posts 1 to 2

The problem is that I became a Collpaca member a week ago on July 25 of this year and the patreon page has asked me to pay this new month of August again.

If I paid on July 25, I should still have 3 more weeks of membership, so I cancel the payment and with it  the renew Collpaca. But now I don't have access to any content and I think it's not fair, because i paid for a moth and i only was beneficing for 1 week. 

I am sorry to leave this message here but I did not know how to contact you in patreon, so I came here in case you could solve this problem.

I am very excited about your work and I love what you do, and I have really enjoyed the content you create, that's why I became a member of the patreon, but I only had the resources to become a member for a month, that's why I was saddened not being able to access the content.

Thanks for your time.

Developer(+1)

Hi Lolabibilove!
Unfortunately, this is a known issue of Patreon. Which is why I have a warning written on my front page:

You can learn more about why this is happening throughthis link here.

Basically, it's because once you pledge, you gain access to 2+ years of saved content, as well as the content released / being released on the month you pledge.

In the past someone could easily sign up for one month, and cancel their subscriptions before their payment got through. So, they would have access to a lot of benefits without ever paying for it. Patreon created a direct pay system where you are charged immediately for that month to prevent this.

Let's say you pledged for July, if it was a 30 days subscription system like you suggested, you would not only gain access to July's content, but August's as well. For a monthly subscription system, this is potentially considered fraud.

I hope this could help clear things up a bit.

If you still have questions, I strongly recommend contacting Patreon. Since their payment method / issues are out of my hands. I only use patreon as a creator, I am not  Patreon's owner. 馃挅

Ok, thank you very much for explaining everything to me how it works, now I understand everything.
I am sorry I bothered you with this topic, I should have read everything very carefully.
As long as I can continue to support you as a member, I will.
Thank you very much for your time and I give you my most sincere support 鈽猴笍.

Developer

Not a problem at all! Happy it's all clear now. 馃挅 Let me know if you have any more question. :)