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Unplayable

A topic by qianghu created 3 days ago Views: 87 Replies: 5
Viewing posts 1 to 2

I have already successfully purchased this game on itch.io with my own account.

I followed all the on-screen instructions: logged into my itch.io account, copied and pasted the provided access token, and clicked the ENTER button.

However, I keep getting the error message "Game not yet purchased", and I cannot access or launch the game I paid for.

Can you help me solve this problem?

Developer

Hi,
After buying the game, you would need to "Claim the Game" to link the purchase to your itch-io account.
https://itch.io/docs/buying/already-bought


I have successfully claimed and permanently linked my own Itch account, and my orders and download permissions are fully functional now.

Let me walk you through the entire process and the issue I encountered:

1. I launched the game normally and clicked the [Login] button in-game.

2. I was first redirected to itch.io, where I copied and entered the token as instructed.

3. After entering the token and confirming, the page automatically redirected me to the Patreon website for authorization.

4. I granted the requested permissions, completed the whole process, and returned to the game as prompted.

5. Upon returning to the game, I still saw the message "Game not yet purchased " and was still unable to unlock and access the full game.

Could this be because I have never subscribed to your Patreon tier? I only purchased this game via itch.io.

I hope this issue can be resolved as soon as possible.

Developer (1 edit)

Please uninstall the game c脿 redownload the game from our official site 

erocondo.itch.io/game

Turn on your VPN while connecting to itch-io account. 

If it takes you to Patreon site, it failed. 

Still no, I had the VPN on when I logged into the game before, and after seeing the reply I tried a few times, whether I had the VPN on or not, it would take me to Patreon after I entered my token. 

Looks like it failed

Developer

Hmm.... Please send an email to erocondo.project@gmail.com 
We need your itch-io username, your email 
We will send you some stuff to debug this