Hi,I am a long-time supporting user and I have purchased previous game DLCs etc. However, not all of my protagonist's memory pictures have been unlocked. Is this normal?

LGBTQ+ Mobile Game · By
我記得我有購買大部分的補丁,但還是有很多未解鎖的回憶,另外我嘗試下載後重新登入,所有紀錄就又全部不見了,包含已經輸入過補丁得到的回憶跟上一次登入的遊玩紀錄
I remember that I bought most of the patches, but there are still many memories that have not been unlocked. In addition, I tried to download and log in again, and all the records were gone again, including the memories obtained by entering the patch and the game records of the last login.