Why didn't you go the extra mile and add random background NPCs instead of having completely blacked-out character models as background NPCs? I don't get it... and you even sold the game on Steam/GoG and everywhere else this way. It just feels low quality like you don't care at all. 

I agree, it would have been better to have real "extras" in the background. However, I don't think it really ruins the experience too much, you can just pretend that the background characters fade into obscurity or something like that. It could also be considered like an art or a storytelling style. I mean, at least they are dark like a shadow, not blue, green and pink or so like in Clara: Bittersweet Day, for example. Still, it would have been nice to get a response from the developer here.