When I got the game, I think that the purchase said I'd get a steam key too, but I can seem to find it. I tried to follow the instructions too, am I missing something?
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I just checked and we still have keys that can be claimed and they are active. Maybe they changed the page? I found another guide (check here). Please see if the new guilde helps.
Everything is active and running on our end. I double checked the settings and lots of customers already claimed keys. Could you please reach out to Itch.io support to see if they can give you instructions how to claim the key? If there is a problem with us, I would love a feedback to fix things asap.
So I've sent itch.io an email asking about the situation and what to do. They do have a link (this one: https://itch.io/docs/buying/already-bought) where you can see how to get the steam key and the solutions for it. They didn't answered yet (tho they do say that itch.io doesn't solve problems for specific creators or something like that).
The key is still nowhere to be found, but I guess I'll wait and see if they do answer and provide a solution.