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Steam key?

A topic by ShadowWas created 19 days ago Views: 166 Replies: 7
Viewing posts 1 to 6

When I got the game, I think that the purchase said I'd get a steam key too, but I can seem to find it. I tried to follow the instructions too, am I missing something? 


Developer

I just checked and we still have keys that can be claimed and they are active. Maybe they changed the page? I found another guide (check here). Please see if the new guilde helps.

Hmmm... I just checked and it's still not there. The guide said the exact same thing as the other one. It should be right beloy the "regular" downloads. But somehow, there's nothing, just the download instructions and the community.Anyways, this is what you see when you purchase it:


Developer

Everything is active and running on our end. I double checked the settings and lots of customers already claimed keys. Could you please reach out to Itch.io support to see if they can give you instructions how to claim the key? If there is a problem with us, I would love a feedback to fix things asap.

So I've sent itch.io an email asking about the situation and what to do. They do have a link (this one: https://itch.io/docs/buying/already-bought) where you can see how to get the steam key and the solutions for it. They didn't answered yet (tho they do say that itch.io doesn't solve problems for specific creators or something like that). 

The key is still nowhere to be found, but I guess I'll wait and see if they do answer and provide a solution. 

Developer

Thank you for your patience going through this. I just read the text you sent and maybe your purchase was flagged? I hope support can get to you. Some of our keys were claimed today, so the system is fine and running. Hope they can sort this out with you.

Hi there. I just wanted to inform that something was indeed amiss and support managed to get a solution. I got my steam key working now.

Thanks!

Developer

Thanks for keeping me updated. I'm glad you got your key!