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Had a similar problem myself, check you have the latest directx version by going to the directx web site and installing latest version, then start the game, press shift + g and select “force Angle/DirectX Renderer, then quit, then restart game and play. 

Let me know if it was successful.

Fixed, found an issue with my directx reinstalled and all working now. Thanks very much for all your help.

Hi I have those settings a try, but unfortunately game is still the same.

It an Acer aspire 5338 laptop, intel 1.8GHz, intel GMA 4500M, 4GB memory running windows 10

Hi I’m not getting any picture in the boxes at the bottom left and right of the screen, also when playing Hermione puzzle game the puzzle is just a black box no picture.