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Hi lee510, thank you for purcashing our assets pack!
If you want the grid size to be 24 x 24 pixel, when created new map make sure you change the tile size both widht and height to 24. Hope that helps :)
I'm sorry I can't open that link because in my country imgur is blocked. If you aploaded somewhere else then we can look into it.
If you have anymore question please let us know!
The pixelation is community for pixel artist. However, Tileset aren't necessary to be pixel art. You can for example create a tileset with digital painting or vector image.
If you want to make tiles you need to learn how to tiling, grid, etc. The youtube video that I mentioned before was my starting point. It explain how the tileset works and how to tiling them.