Thank you for replying, I feel better knowing that this is a bug.
But what should I do if I've send a request to the support and waiting for more than one month for it's response?
Thank you again for the reply and for passing my ticket along.
I understand that itch.io does not guarantee any particular search ranking, and I also understand that the ranking system is complicated. However, I feel like my actual concern may have been misunderstood a little.
I'm not asking why my game isn't performing better, or why it isn't ranked near the top. I'm concerned because after the game came out of quarantine, its position in tag browsing changed very drastically and has stayed that way ever since.
If possible, could you please take another look at my replies further up in this thread, especially the ones under redonihunter's reply? I posted screenshots there showing what I'm talking about.
The main issue is:
So when I'm told to focus on my game and audience instead of rankings, I'm a little confused, because that is exactly what I've been doing. The game is still receiving players from outside itch.io. What I'm trying to understand is why itch.io's own tag discovery appears to treat the project so differently since quarantine.
I don't expect updates, ratings, or external traffic to automatically put my game at the top, and I'm not asking for preferential treatment. But when an actively maintained project consistently appears below projects with only a handful of ratings and no updates for years, across essentially every relevant tag I check, I think it's reasonable for me to wonder whether something may still be affecting the project's discoverability after quarantine.
It has now also been about 36 days since I sent support ticket #381030, and about 7 days since your last reply here. I completely understand that support may be busy, but I would really appreciate it if someone could confirm whether the project has actually been checked for any indexing, ranking, or post-quarantine issue.
I'm mainly looking for confirmation that there isn't some technical limitation or flag still affecting the game. If everything has been checked and this is genuinely expected behavior, that's completely fine. I would just like to know that for certain.
Thank you again for your help and for taking the time to read this.
That's a fair point, and I agree that a single traffic spike shouldn't necessarily change a game's ranking.
What makes me think something else may be going on is the overall pattern.
Most of my traffic isn't actually coming from itch.io's internal discovery. It's coming from external search engines:

Internal sources like tag browsing and the itch.io homepage make up only a relatively small portion of my visits.
Looking at the longer-term analytics, the game was steadily growing for months. Around the time it came out of quarantine (early June), the trend reversed and visibility through itch.io began declining. Since then, I've released two major updates with accompanying devlogs, but my position in tag browsing hasn't changed.

Before quarantine, the game ranked around the top 50 for the furry tag. Today it's near the bottom among 1000+ projects. That's the part I'm trying to understand.
I'm not claiming this is a bug or asking for preferential treatment. Again, I just want to understand whether coming out of quarantine can effectively reset or significantly affect a game's position in rankings and how can I go upper. Because for now, It seems like I'm doing something wrong and my actions have no effect.
Thank you very much for forwarding my ticket to the admins, I really appreciate your help.
I completely agree that advertising and bringing players to the game is my responsibility, and that's what I've been doing.
What confuses me is that the game's position in search and tag browsing doesn't seem to react even when it receives a significant amount of new traffic and engagement.
For example, a few days ago one of TikTok videos unexpectedly went viral and the game received almost 20,000 views in a single day (compared to the usual ~3,000). However, despite that spike, I couldn't observe any change in its position in search or tag listings, not even by a single position.

I'm not asking for preferential treatment or guaranteed visibility. I'm just trying to understand whether this behavior is expected, or if there's some other factor that determines search ranking that I'm overlooking.
Hello,
I'm looking for some clarification about how itch.io's search and tag ranking works, because I'm seeing behavior that I can't explain.
My game: https://goonerunleashed.itch.io/yes-i-am-a-furry
The game was quarantined for review and came out of quarantine around June 4th. Since then, I've noticed two things:
The game is:
The strange part is that the game appears to be indexed correctly, but it can be found if you know the exact title and its ranking seems unusually low.
For example:
I'm not asking for my game to be manually promoted or ranked higher. I'm simply trying to understand whether this behavior is expected after a game comes out of quarantine, or if there might be something affecting how my project is ranked.
I opened a support ticket about a month ago (#381030) but haven't received a response yet, so I thought I'd ask here in case someone can explain how the ranking system works or whether this is something that staff should look into.
Has anyone experienced something similar after being re-indexed?
Thank you.
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