Again, I understand your frustrations and perspective. From my point of view, the growing gap increases the value for new supporters. Would you rather pay x amount for 2 hours of content or the same x amount for 20 hours?
Fairness is subjective. What I see as fair, what paid supporters see as fair, and what free users see as fair are all different. Simply put, you get what you pay for, and I believe a reasonable update schedule and hours of content already provide more value than $0.
The system is designed to cater more to paid users because they provide the resources to keep development going. Free users can play and rate the game, and as much as I appreciate that kind of support, if that were the only support the game received, it would not survive.
Free players still receive consistent updates from us, something many other developers do not provide. When they do, updates are often several months apart. Some release a demo and never touch the free version again. I also acknowledge developers who provide what you are asking for. If it works for them, it works.
Our schedule balances fairness for free players while rewarding those who fund development. The gap also acts as an incentive for players who want to stay current with updates. The project’s growth, especially recently, shows that this approach is very effective. Paid supporters and the team are happy to provide free players with regular updates, all made possible by their support and hard work.
If down the line it becomes less compelling to have 20 hours of content versus 2 hours for the same pledge amount, I will readjust and adapt as best I can. The schedule only feels like a disadvantage if someone chooses not to support the game on Patreon but still expects the same benefits as those who do.
These choices are not made on a whim but after careful consideration of pros and cons and what is best for the project’s health.
I respect your decision if you choose not to support Sugar Service, and I hope that whenever you return, there is a massive amount of new content ready for you.


