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I have been saying this for a long time but still no answer to my question. Listen, I have a spare phone, Oppo a12 with 4 ram, it always gets stuck on the white screen, please developer

Oh my gosh, I've been saying this for a long time but there's no answer to my question. I have a spare phone, namely Oppo a12 with 4 ram but it's still stuck on the white screen,Bahasa Indonesia:

Why does the screen turn white ? even though I really want to play this game