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This is what my research has said to do, however, it requires command line stuff, which is weird and I'm not fully sure if this works properly:

  • You can either go to a terminal and run
    • C:\path\to\game.exe --rendering-driver opengl3
  • or create a shortcut (.lnk) and edit its properties to append
    • --rendering-driver opengl3 to the path to the binary.

If that and updating your drivers still does not work, try this:

  • Uninstall the “OpenCL™, OpenGL® and Vulkan® Compatibility Pack” and then attempt to run the software

If those attempts *still* do not work, then that means your hardware can't support the game and I would recommend requesting a refund for the game or attempting to run the game on a different device. Hopefully one of these suggestions helps!!

(+1)

that worked, ty