It seems to happen at random point during the game. The screen will freeze and this area opens up, but I have to alt+tab to see it. Then the game closes after 30 seconds or do. I don't know if that's any use to you. I've got 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 1.80 GHz, 32 GB ram. Windows 11. Let me know if you want any more information. Thanks.