Hey there! The hint she gives you is supposed to point you back to Embers. There's a new option when you loiter at the counter, eavesdrop, and listen to the general conversations around the room (it requires the "Small-Time Crook" keyword, which Charity gives you.)
it seems that "samll-time crook" keyword dosen't work when i do in browser one, which was okay with download version.
may be it was only problem when i played on browser version or it may caused by 'wrong step order'? i don't have any idea why it happened.
for now, i was able to see ending and it was great.