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Easy Feedback Form

Easy Feedback brings detailed player feedback and bug reporting to your Unity game directly to you! · By Noah Ratcliff

The log file is empty when submitted to Trello

A topic by Brian Cronin created Jan 03, 2024 Views: 33 Replies: 3
Viewing posts 1 to 3

Everything is working but when I see the log.txt file on the Trello board, it is empty (0 bytes).

Is there something I need to configure to get this to work? I'm testing in the Unity editor.

Developer

Hey Brian,

Sorry to hear that things aren't working for you! Could you please give me a bit more info:

- Easy Feedback version

- Unity editor version

- Editor platform

- Build target platform

- Are any messages logged AFTER the Easy Feedback prefab is instantiated in the scene or the scene with the prefab is loaded?

Because filesystem access varies from platform to platform, Easy Feedback collects the log by hooking into Unity's logging system and recording each message as it is logged. Therefore, the default log file should only contain messages logged after Easy Feedback has initialized. Something may totally be broken in your case but I just want to rule out a potential misunderstanding of how the default logging works.

Ah, maybe the problem was that I was expecting logging that I was doing right at scene start up and wasn't seeing that come through. I played through the game a bit more , generated logs after start up, and now I'm seeing them in Trello. Thanks for the support.

Developer

No problem! Feel free to reach out if you have any more questions!