first you need to buy the backrooms and the on the game when you play on the top left corner about the skills area there is a sign click on it and you will see option open glory hole and vip room .. you can close or open the vip and glory holes from there .. plus if you have the backrooms bought already go to the item shop buy triangle pin and give the triangle pin to the maids and they are ready to service to the customers you know what i mean by that :}