I had some fears about playing this game and there were a few moments when I thought about quitting, even though the art wasreally pretty, I couldn't really connect with the protagonist , mainly because her script was a little "different from the other girls" I'm not a big fan of protagonists with a lot of trauma in their childhood and who seem to have suffered all their lives as an option for character backstory, but there are people who like it and that's fine too (it just doesn't really suit my personal tastes)
some parts of the script also ended up bothering me, such as the time she decides to leave her job and she says "sayonara" (2 times for some reason??) in a random way that takes the seriousness out of the moment and made me feel a bit cringe reading it, or another time when Albert is a child and seems to be sad remembering his parents but then has a subtle change of mood from sadness to anger. Even so, I'm still a big fan of characters with dog's personality and childhood love, so I liked him a lot 
I felt that there was a lack of choice, for example in places where you have to go there is only one option, but I actually found the plot quite interesting as it's the first time I've played something with a Christmas theme so it was pretty fun!
it's still an interesting game and I think it's worth a try !