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(+1)(-2)

This is my fault as I did not word the email properly (and I'm hesitant to send out another one as clarification because it's a little bit spammy)

You can only claim the Steam key if you purchased the game. Not if you got it for free.

(+1)(-1)

Seems like a missed opportunity not give everyone a key.  It would have been a great way to market the game upon launch.