Please, I just install BBC SO PRO in my computer Mac Pro 2023, os 13.5.2 . And after that Sibelius crash and don't let me open it much anymore. Please help me, I need to keep working
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if BBC SO Pro is crashing your Sibelius even when BBC SO Pro is not in use in Sibelius, then you need to talk to support at Spitfire Audio (on their website), or support at Avid (Facebook group is best), sending them screenshots of the crashes you're getting. In the mean-time, have you rebooted your Mac?
When you talk to Avid support, you have to tell them when you installed BBC SO Pro, what you're doing when the crashes happen (are you using specific templates? Does the program start?), what sound set you're using, etc. You also need to tell them version number, maybe grab some screenshots.
It's not clear whether you're talking about my sound set or the BBC SO Pro library itself. It's impossible that anything I did is crashing your machine (unless you're trying to load one of my BBC SO Pro template on a machine with limited memory, which would kill the machine, not just Sibelius).
The sound set installer that I sell delivers an XML file to Sibelius to the user editable directory "Sounds", some playback configuration files to "Playback Configurations", some patches to BBC SO Pro, a house style in "House Styles" and a plug-in: it's not possible for that payload to crash Sibelius.
I've got a bit more time now, so if you want, you can you explain a bit more about how/when Sibelius is crashing. Obviously I can't fix BBCSO or Sibelius, but I might be able to help narrow down the error. Screenshots would be useful. (I'm offering because I'm helpful rather than because I think anything I did is causing the problem).
If you can look at the Documents/Sibelius Services/Logs folder and send the install log to chris@sibelius-services.com I can also check if there's some clues.