Hi! Sorry to hear about the unexpected issue you were having. Unfortunately, I'm unable to replicate your issue on my end, and I haven't heard of other reports of that so far.
At that early point of the game, the only chats that you are required to complete before progression are guild chat and raid voice comms. Please check to make sure the guild chat is not paused, is scrolled all the way to the bottom and there are no outstanding choices. If you have immersion mode on, please wait for the voice dialogue lines to complete and auto advance (if you don't have auto-advance setting on, you have to click personally on the screen to advance to the next raid voice line) and choose any choices that pop up accordingly.
If the issue persists, please include a screenshot of the point you couldn't progress past and more information about your problem (e.g. Windows or Mac or Linux, game version, what choices you've chosen so far in the chats, etc.)
Thank you, and I apologize again for the inconvenience!