Your personal opinion does not impact the facts of the root cause of this drama. You are free to agree or disagree but the issue is whether or not you understand all sides of the conversation
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'I still don't see how they can be that aggressive.' does not communciate understanding, it communicates that you don't understand their anger. This does not convince me that you're open to listening to all sides of the conversation and so I'm going to move on and get some food. Thanks for your time.