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Spdrman86 years ago (1 edit)

What happen? I love the game. I was playing 15 minutes worth. Then the game just randomly quit. I go to restart the game and my Vive display slowly turns grey as if it's not tracking. My computer starts to freeze. SteamVr encounters an issue and has to be restarted. And once all of my displayed just turned off (both monitors) as if my computer went into sleep mode. had to hard reset the computer. I deleted the game and reinstalled it. Still nothing. This game is awesome and I want to keep playing an show it off to friends but I can't get it to work again. Any suggestions? 


Edit: I can play other steam and non steam games just fine..

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void room6 years ago(+1)

Could send me log files, please? (there are "output-(date+time).log" files in _logs subfolder). My e-mail address is contact@voidroom.com I'll check what's going on.

You deleted the game and reinstalled, so it's not dependent on in-game settings (there was an issue related to MSAA settings but it was fixed in the latest build, but still, if you deleted, this should not be an issue).  I also don't think that there is an option in Steam VR that disables the game. Quick few questions that may also help finding, what's going on:

1. Does a window appear when you start the game?

2. If you move your headset, is the movement visible in that window?

3. What happens when you are in the game, you see everything gray and you press System button?

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Spdrman86 years ago

I will send log file tomorrow morning .I am at work at the moment. To answer your questions. 

1. Yes. The game window does appear on both windows and in the HMD. I get the intro then then "loading screen". That's when then head set seems to stop tracking (htc Vive 1st Gen btw) and slowly fades to grey. 

2. The movement is visible at first then when the headset turns grey the windows display of the game also freezes. No movement seen when moving headset. 

3. When I press the system button nothing happens. No menu, no Vive, no wands, no display. It's very odd. A rare bug with my configuration maybe.  (Ryzen 1700x, GTX 1070, 16gb ddr4 ram)

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void room6 years ago

It seems that it is completely shut down.  Game logs may not be enough, but with steam logs they may point at something. In the folder you installed Steam, there is a subfolder called "logs". Inside you should have such files:

vrclient_tea.txt
vrserver.txt
vrmonitor.txt

There might be some info inside them that would help finding an issue. I was looking for some info about similar cases and they were related to drivers, input emulators and such stuff. But that should result in all applications behaving like that. I assume that there is a specific call in my game that causes a crash or some other unexpected behaviour. Oh, one more question, when you take the headset off, is SteamVR windows visible (one with icons what is connected and turned on), what is there?

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Spdrman86 years ago (1 edit)

I sent log files of Game and Steam. When I take the headset off the SteamVR window is open and shows everything green. But encounters an error and restart in "SafeMode"

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void room6 years ago(+1)

Thanks for the log files. I'll continue with e-mails, ok?

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