Post by ziddchs in Innocent Witches comments

Viewing post in Innocent Witches comments

Edit: I have sent an email to itch.io support, hoping to have this issue resolved

Just bought the bundle with Kinghtly Passions and Pirates: Golden Tits, and I must admit that I am a bit confused and dissapointed. When I read the blog post, I got the impression that I would be getting the latest versions of the games, but that wasn't the case.
I feel that there is some miscommunication in the bundle post. It would have been nice to have known which versions I would have been getting beforehand, as now I feel cheated out of my money.
If it wasn't your intention to include the newest versions of the games in the bundle, I feel that that should have been mentioned in the post, and if that is the case, I would like to have my money back.
If on the other hand it was supposed to have been the newest versions of the games, that should also have been mentioned in the post for clarity, and if that is the case, I would like to have access to what I have bought

Sad Crab Company1 year ago(+2)(-1)

I can only speak about our game.

The version name always consists of several numbers and a letter, for example 0.2.1B.

The letter means the type of the release: “A” - alpha, “B” - beta.

“Alpha” versions are available to 20$+ patrons (or 25$ on itch). “Beta” version are available to 5$+ patrons (or 10$ on itch), but later they are released to public access with the next alpha release. Each build includes the content of all the previous ones. The average time between releases is usually 2-3 months.

Each major version is released in cycles, alpha for 20$+, then beta for 5$+, then alpha for 20$+ and beta with fixes and adjustments for public, then beta for 5$+, etc. 20$+ patrons get all the versions, 5$+ patrons get every second version, everyone else gets every third version. Each consequent version is built on top of the previous one and includes all previous content.

If the number of the version consists of three numbers, i.e. 0.2.1B, then the third number means that it's the hotfix for the original version in this release cycle (0.2B -> 0.2.1B -> 0.2.2B etc).

If you not agree with that, you can ask for a refund, write to itch.io support

ziddchs1 year ago(+5)(-1)

I do understand all that, and that is not the issue. The issue is with the bundle itself, which promises a value of 45$ that I did not receive. The current version of you game is, according to your itch.io page, version 0.10.4A and the version I currently have access to is 0.9.6B. Again, the description of the bundle states that I should have received a value of 45$, which I did not. That means that either there is a fault at itch.io that is preventing me from gaining access to the content I have, presumably, bought, or the text in the description is false and should be updated, making it clear what you get from buying said bundle

Sad Crab Company1 year ago(+1)

Its probably another Itch.io bug. Ask for a refund