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The itch.io app won't download even though I have Windows 10. It says, "there was a problem during setup: socket hang up" ??? idk what that mean but I bought the game already but now I can't use the app to play it, any suggestions on what I should do?

We are sorry, we couldn't reproduce that error. If you still have problems please contact the itch.io support or download the game directly from https://slyce.itch.io/niva.