We are really sorry. Can you specify what were you doing the last time you played the game. Maybe you remember which route you played or a location you ended the game at.
Reinstalling the game will probably help but the saves will be gone.
The first time this happened was in the scene where tracer sees the drawings we made of mei. And the last time was on my room, I was afk and the game crashed. Thanks for the tip and for the attention, your game is great.
