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On PC. I am using the Gamcore website if that makes a difference. Maybe that is the fault? Either way I have just tried again to no avail. I appreciate your help none the less.

Just tried refreshing and the website has deleted my saves! What a bother! Ah well, what form of the game are you running? Should I retry on another website?

I'd recommend installing the game and running it that way, reduces the chances of you losing your saves and then you don't have to worry about issues with the web compatibility. I also had this issue when I started playing initially.