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uuuuh. I can download it just fine and zip files usually are the  packaging method for uploading it. The person must have one of these problems:

- Bad internet

- They have an anti-virus that's blocking the download bc it thinks it's a virus

- They don't know how to open up the  zip file i guess.

So it's not something that's your fault. But there is a website where you can upload your game into an HTML game, but it will be outside of your itch.io account. Renpy doesn't have an option to make a browser VN.

This is the site where several, some of them very popular, VNs were uploaded for browser play.

http://sandbox-adventure.com/

Thanks. I will try to figure out the problem of those who can not open it.