Post by gg.laverde in Innocent Witches comments

Viewing post in Innocent Witches comments

I paid for the game 41 days ago on itchio and I can't access the Innocent Witches 0.9.1B now. Please, let me download my game.

Sad Crab Company1 year ago

Hello! Thank you for support! Dont know how its works, write to itch.io support

gg.laverde1 year ago

I don't know how to contact support. If I click support for this game it simply sends me to your website.

Sad Crab Company1 year ago

https://itch.io/support

Maxdeax71 year ago

Try looking for the link they gave you when you paid, that would allow you to access if I'm not mistaken.

gg.laverde1 year ago

It doesn't appear. It says that I bought the game but I don't have access to anything but the free version.

Sad Crab Company1 year ago

Write to us again, if itch.io support doesn't help you, we will sent to you a copy

gg.laverde1 year ago (1 edit)

Hey, mate. I am still waiting for them to answer back to see if they can solve the issue. However, I think that the problem is on your end. Because it says that I bought the game but I can't access the paid files. Instead, if I look into other games I have bought, I can download everything. I think that maybe you need to check which files you allow people to download.

Sad Crab Company1 year ago

Can you give me your email? And a screen of your payment, please

gg.laverde1 year ago

Email address: gg.laverde@gmail.com

gg.laverde1 year ago

And, as you can see in this screen, it says that I paid for the game (when it was discounted) and I was able to access the 0.9.1 version that time. But now, if I try to download the game, I can only download the free version.

Sad Crab Company1 year ago

I'll sent to you a link to 0.9.1B but you still need write to itch support for fix your problem

gg.laverde1 year ago

Thanks, mate. I wrote to them after you told me a couple of days ago but they haven't answered yet. I got the link. Thanks again.

retief11 year ago

I'm seeing this issue as well -- paid $10 a year ago, and while I can find the "you paid for this, so here are your downloads" page, it only has the free versions. It really looks like there's something misconfigured on your end.

DOG_REDRUM1 year ago

Sadly it's not, this is not the only game this has happen on. Eternum recently increased their price and Itch locked out people who bought in at a lower cost. Love and Sex bought that one on sale can't download that one ether until it goes free to everyone. It seems Itch has no means for devs to increase there price nor the ability to handle sales past an initial download. Try to contact Itch to get answers good luck. Stop buying on Itch