When functions are bugged, and progress is prevented by those bugs, then compensation is in order, whether one pays to play or not.
Paying just to get around a bug is not the solution. Testing the functions and making sure they work before rolling out an event is the solution. But when that doesn't happen, then all players should be compensated for progress lost due to bug(s), regardless if they pay or not. All gacha games work this way.
Just add some time to the event. If it takes 18 hours to fix this bug, then simply add 18 hours to the event, that is all.
no one is complaining about paying players paying to gain an advantage. You can spend your entire paycheck on this game and no one cares. people are complaining about a bug that is making event progression more difficult for EVERYONE, and impossible for free players. So you think because it costs money to run a game it's ok to have game breaking bugs in a game where time is crucial in event without any form of compensation? How about a bug which prevents all coins from dropping and monsters from respawing for 7 days? Sir, please have some common sense.
