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how do i play the game

I don't know if you mean the controls or if it's just not opening for you but. Buy it then use winrar or 7zip to open it. I recommend making a folder on your computer somewhere to put the contents of the zipped folder into, as there's three different files in the zipped folder.

do you have information on the controls? I cannot figure out how to stack the shelves. I can open and close the hands and move the arm around. I am in the proper aisle with a proper box, but I cannot seem to pull anything out of the box. It’s almost as if the box is empty my hand keeps grabbing nothing but air.

Tried it just now, what you wanna do is exactly what you were doing, being in the correct isle with the correct box. Once you're in the right spot you want to hover the hand over the box and then left-click to get the items out of the box and drag them onto the self. I'm not sure if you have to hold down the left mouse button and drag or if you can just click once and guide the hand over to the shelf. DON'T RIGHT-CLICK. During my first playthrough of the game, I was right-clicking which caused the box to jiggle out of my hands.

If you want an easier time playing, put all the boxes in the correct isles first. The customers don't spawn in until you start doing your first shelf.