Hello, what's your system and 32bit or 64bit?
If it's a laptop, then you need to check if your graphics card fully supports DirectX 11. Then you can try to install this: https://www.microsoft.com/en-us/download/details.aspx?id=8109
If it's a laptop, then you need to check if your graphics card fully supports DirectX 11. Then you can try to install this: https://www.microsoft.com/en-us/download/details.aspx?id=8109