I'm very confused by this game's ending. The jumpscare came out of nowhere, and it was so random that I didn't even feel scared by it, just surprised and confused. The spooks that were the rabbit plush and the file folder just seem out of place when there's no story attached to it. There's a lot of visual elements that should be connected by a narrative that just aren't. I see in other comments that these items are representative for PTSD and the whole game was a creation of the mind, but this is not in any way explored by the game itself so don't go in expecting that. It's also not really a game about being a police dispatcher, with two 'joke' calls that take away from the atmosphere and only one serious call that quickly dissolves into randomness.
I also thought the voice actor for the child was trying way too hard to be cutesy and came off unnatural.
I think the scariest part of the game is where the settings say that it has voice recognition, and the fear of what that would entail, because it doesn't seem to have come up in the game at all.