Zen heard a bit of the conversation and she turned around and looked at her then looked at Sky, blushing a little before she stopped, she then walked over to the karen and looked at her.
"Is there a problem, ma'am?"
"Yes. Yes there is, this dumbass doesn't know my damn order!"
"Ma'am, stop right there..this is my employee and I don't care how he treats you, as long as he treats you with respect you give that same energy and treat him with respect, he is a well behaved employee and he knows what he's doing plus I was the one working here before him, I havent hired no one else, nor have I ever seen you before so if you want to start problems, please leave, this is a problem-free coffee shop."
"Are you fucking serious!? I should be able to stay here if I want! Its a america its free will!-"
"Yea, but there's also something else called rules and laws and if you can't obey by what I have to say about what goes on in my coffee shop then you also have the free will to leave, you disrespected a employee, that is the sweetest person I know and now your claiming as if you've been here before and you have an 'original/regularly' order, you don't come here on a daily bases nor have you came here ever so please leave if you have a problem."
"No! I will not! I have been here before and I'll definitely leave 0 stars here! Look at this place, disgusting an this is how you treat your customers!? Its horrible, I'm gonna call corporate about this! And I will have this place shut down!"
"Ma'am, please leave."
(You can give a POV of what he thought of when this was all going on)
(Okay cool :)