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I purchased an item from you on itch.io. But when returning from the paypal window an error message appeared. The purchase does not appear on my shopping list, but the amount paid was debited from my paypal account and posted to my credit card. I already email itch.io to check the issue.

I usually buy construct plugins from construct.net site, but your plugin was at the lowest value on itch.io. I didn't imagine this problem would happen.

(+1)

Hi there,
Sorry for the inconvenience. 
I'll have it solved through customer support.

It would also be helpful contacting email support so we can get your account details.
Thank you!

(+2)

Thank you for your support. Follow the steps and the problem is solved, thanks for your attention. I'm looking forward to using the plugin's functionality.