try clicking the arrow at the bottom. Sorry if it seems like I think ur stupid I really don't I'm just trying to help. Maybe scroll right if you've already pressed the arrow and click on the thing you want to customize. And you can't download it but you can screenshot it if that helps. I'm so sorry you didn't like the game but I hope you have better expiriences with more games. It's really a shame you had such a hard time. Have a great day friend!