Which platform and which download did you use?
Come to the discord and talk to me if you can. I will see if I can help you.
Sorry for the late response. I have had this issue with other games as well. I am using a mac book and have tried to make sure it is all up to date. I used the mac download and everything works fine, but as soon as it gets to a scene that should have an animation play, it just keeps the screen before it. I will join your discord to see if you can help me with it.