Love the side scenes where the crew shares information!
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So, your group certainly isn't playing the game "incorrectly" or anything. If they prefer a lot of roleplaying, that's a perfectly fine!
But it does seem like the Lead in that case was not really "Leading," they were letting the Follow take control of the scene and more reacting. During a Solo, the spotlight is on the Lead, so they have ultimate control of the narrative. The Follow is a supportive role; if the Follow is spending too much time on one thing (RP or otherwise) and preventing the narrative from moving forward, then that sounds like they're stealing the spotlight (which gets a thumbs-down from me).
The third-person/first-person thing is not a huge distinction for me. For instance: "FOLLOW, interrupting: The receptionist asks to see your appointment card and then hands over a tablet and tells you that you will have to fill in the NDA before you can be escorted in to see DR. Kincaid..." is still roleplaying, because they're controlling the NPC.
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Regarding the situation where a scene wraps up without a roll, that happened in a playtest once as well. There are a couple of ways you can play that.
The first is to treat it as an automatic 7-9, and figure out what the cost or limitation is. For instance, in your Dr. Kincaid example, maybe he agrees to make the appointment, but only under the condition that you destroy the information/item being used to blackmail him, or you give him a share of the reward money, or something like that.
The second is to roll after the fact, and decide how to interpret the outcome of the dice sort of "off-screen." Let's say you do that and roll a 6-; maybe Dr. Kincaid is in cahoots with the bounty, or he decides to double-cross you for the money, or he just runs away and leaves your crew holding the bag, or he plain screws the whole thing up accidentally and your crew has to pick up the pieces.
Oh, I don't think any of us were intending to steal the spotlight, it's just too easy to get carried away when you're acting out a role. :D And it's easy for the Lead to forget that they're supposed to be controlling the spotlight when they're too focused on acting out their PC - there's a lot of "default" RPG-behaviour to overcome from all those other games. ;)
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Those are both excellent options! I'll add them to my growing list of play aids. :)
We ended up ret-conning the conversation - rewinding it to a point where it made sense to make the roll to see if the Dr. would give up a Bonus, or ask for an additional Cost (the result was a solid 6, so the PC ended up making promises that he couldn't keep in the end, so now he's got an additional Trouble for the next session).