You have to click their discord and do like a 10 step process to verify your discord, THEN you gotta submit a ticket which you can't do until verifying. I get it has a lot of content warnings but its fr excessive in my opinion. I have gotten into bars for less lmao. Uninstalled bc as someone over 21 I don't have the energy for the verification process, its unfortunate that one wrong click cause the game to be inaccessable
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They can literally get into legal trouble if they don't do this process thoroughly and carefully.
And the process isn't hard at all, it took me five minutes LOL. The only reason it took you so long is because you didn't have an existing discord account, from the sounds of it. Verification from discord is a completely separate thing, not their fault at all.