I don't think Lunyx is a bad person. I think this situation got really messed up and a lot of emotions were involved from both sides.
People can react badly when they're hurt or stressed, and that doesn't automatically mean they're a terrible person. If she made mistakes, the best thing is for her to acknowledge them and make sure her fans don't harass anyone, but that doesn't erase the fact that she's still a person who can learn and improve.
Plus at the end of the day, this situation probably became way bigger than it needed to be. Criticize the actions, not the entire person. <:/