Will do, also still would love it if their was a FAQ about this that covered the general issues you could point to.
How long does support usually take? I emailed on Sunday (and did not expect a Sunday response), now its early Wednesday morning and I still don't have a response?
Currently 4pm on Thursday, have time to play, can't because the server is down AND OPEN API keys don't work. Edit to that: Using the API key seemed to make the game think the server was down until I restarted it a second time. So that's 4 business days with zero response to my help request.
Your idea is great, please respond to the support emails.
Most likely final edit: Its the following Sunday, with zero response from support. So that's a full week with no response from Support.
Game is fun, just hope you don't need help from them.