This is a pretty good game! The game does feel like its missing some thing like a soundtrack or animations for the clients but other than that the artstyle is really good and I found it very fun to put the pieces together to find out what was causing what! I hope that if this ever gets updated it become more like a game like home safety hotline where you have a bunch of different problems that be the cause of the issue and you have to pay attention to every detail to make the right choice. Also loved all the references hidden in the background! I managed to spot sans, minecraft, amongus, neko oneshot, and salem techtips(pretty much all thing I hold close to my heart)!
I've just replayed it and it does feel a LOT better, the music gives it a good atmosphere and the animations give the game a lot of life compared to the other version! I also really liked seeing the characters return and their personalities where very well written in my opinion. I also managed to noticed some more references (mostly in the bloatware section) like Bloons TD, HK Bonzi buddy and if I remember correctly lucky patcher(or in this case unlucky patcher) was an old piracy thing for android which REALLY threw me back to the olden days. Also I really liked the detail on the malware minigame where the fake apps move a little bit more, it really helped make the game more fun even if it made the magnifying glass a little useless if you REALLY REALLY paid attention. All in all these where great additions to the game and I hope your thesis goes well!