Ios or android if you ios then that’s the reason if android you might want to download the the apk file as that is the android port of the game if you did I’d say go into the discord and see if there was a similar problem if there wasn’t submit a bug report to see if you can get it fixed
As a person who plays on site, I have a similar problem with save and load. I can download the save as txt unlike this person but I can’t import my save into a new game
