Are you sure you reached out to an official staff member? I haven't been responding on Discord recently. Also, once save data is lost, there is no way for anyone to recover it.
Well, I did ask if someone is kind enough to give me one of their saved files. I try not to start all over again, I love the game and everything. But trying to get the point of a lot of purple heart and red heart. It took days, and I lost the save.
