It's been months, and still I can't comment. Please please fix this
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Likewise. I think it's coming up on around 6 months for me, and there has been no sign of any help with this problem. I sent in a trouble ticket, got the auto bot response, then nothing. I sent in several replies to that message over the course of several months, and still nothing. I sent in another response later on to the email, and it gave me a brand new trouble ticket number. They ignored my first one completely and silently closed it,
I am doubting this problem will ever be fixed.