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Game indexing delay for New Beginnings (IT HAS BEEN OUT FOR 2 YEARS)

A topic by Perra Prods created 44 days ago Views: 231 Replies: 6
Viewing posts 1 to 5
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In reality only 1 of my projects has been indexed, but on this post I will talk about why I think this project (New Beginnings: https://perraprods.itch.io/new-beginnings) should be indexed after reading https://itch.io/docs/creators/getting-indexed

(I have emailed support regarding my projects not being indexed, here is the ticket number: 347600)

- It is free and has no NSFW content.

- It has been 2 years.

- I have made and posted many videos related to this game.

- I feel like I have put enough information on the page regarding the game (eg, cover image, screenshots, trailer video, etc) more compared to other games that I discover on this site.

Anyways the indexing issue came to my knowledge after I released my new game TALARIA (https://perraprods.itch.io/talaria-demo) which is also not indexed yet, but it is understandable for this game to not be indexed yet as it has been only 7 days and I didn't promote it as much.

But New Beginnings? It has been long enough in my opinion.

When will it get indexed and is it too late for it to get indexed now?

Is the indexing system slower depending on the location of the user by chance? I really don't know how the system works but I'm assuming there is a possibility of that being true.(?)

oh yea i would like to add that support has not replied to my email yet 

Wow, 2 years! Really long time.

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UPDATE!!! 

Good news,

support has replied to my ticket and all my games are indexed now :)))

Oh, Great! Unfortunately, I released my game last month (February 28th), and the game indexing is also delayed... I tried to contact the support by email, but a whole day has already passed since the automatic reply... I hope I can solve the problem as well as you :'c

support replied to me in almost 9 days 

they might reply to you faster or later than that but im sure you with get an answer soon