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I just purchased the bundle that says it includes both starter and the Extra Plus version (image attached), but my account is only showing the Starter Pack assets. As mentioned in your notice, the email I used for the purchase is bbq***@gmail.com. Could you please help me get access to the rest of the assets? Thank you!

Your payment history shows that you paid $4.99 for the starter pack, but the full content is worth $25.

Thanks for the clarification! Just a heads up, as shown in the attached screenshot, the $4.99 bundle description actually states that it includes the 'Extra Plus Version,' which is why I was confused. You might want to update that text to prevent other buyers from running into the same issue.

I still want the full version, though! What is the best way to upgrade? Can I simply pay the $20.00 difference, or do I need to refund this $4.99 order first and then purchase the $24.99 version separately? Let me know how to proceed.

No, unfortunately, due to how itch.io works, it does not allow that. What I did was give you a refund so that you can make the purchase again without any problems.

(+1)

Thank you. I just made a separate purchase for the $25 full content package and can now view all the packages.