When our game first released, it was modded poorly by the hackers and "making you start you MULTIPLE times" is a sign of playing the pirated version of the game. 😶 So at one point, they stopped making it.
Whenever our Players got their local data reset, or switched phones (which happened alot, since the game is released in 2020), tehy can always send an email to erocondo.project@gmail.com and get a full support.
Cloud-save is coming in v1.2.3 to make it even more easy and safe.