Hi. I send my friend a gift but she couldn't receive it. I sent a email to support but I haven't receive any reply yet, please check cause this is a birthday gift. Thanks.
Hi, thank you for your purchase.
Could you clarify what you mean by your friend not being able to receive the gift? For example, is the app failing to launch or not working correctly after redemption? If it is an issue with the app itself, we can help investigate on our side.
If the problem is related to gifting or redemption on the store, that is handled by itch.io, so it will need to be resolved by their support. We have also contacted itch.io support ourselves for other matters, and in our experience, responses can take quite some time, so there may unfortunately be a delay.