I'm sorry to hear about the problem. Perhaps you could tell me more about it? What exact phone do you use? Do you use any software like anty-virus that could block the application? (the game is based on a html5 code and uses internet browser for playback). How exactly did you install the game on your phone step by step?
I use a Huawei Nova 2 lite, and the phone comes with an anti-virus installed already so I did not bother downloading other softwares. And I installed the app in Goggle Chrome, when it finished downloading I just click on it and install, there's no problem when I'm installing it, but when I opened the app the error showed. Guess Ill just have to play at my pc, but overall the game is impressive.